BNSF
Delivery leadership at scale
Led 145 technical resources with a US $16M annual budget, covering delivery performance, resourcing, financials, risk and customer relationships.
At a Glance
Delivery assurance, transformation and governance, with practical automation where it helps.
A concise view of the delivery environments I work best in, the strengths I bring, and the outcomes I focus on.
ANZ
Portfolio investment governance
Managed an AUD 2.5M innovation fund across multiple initiatives, including an Agile KPI Dashboard and mobile applications.
Zain Telecom
Global customer-platform delivery
Delivered a customer self-care portal for 50+ million users across 22 countries, leading a 26-person team and a US $850K budget, with Best Managed Project recognition.
Credentials
Delivery and cloud foundations
Bachelor of Economics, Bombay University. SAFe Agile Practitioner, Microsoft Azure Fundamentals, Microsoft Azure Data Fundamentals and AWS Cloud Practitioner.
Track 1 of 2
Career foundation and case studies
Senior technology delivery, transformation and portfolio governance.
Enterprise leadership, commercial discipline and recognised delivery credentials, followed by the case studies that show how the work was actually done.
HCL Technologies | Jul 2010 – Jul 2026
Deputy General Manager
Led delivery teams, vendor squads and account operations across banking, retail, telecom and media. Held P&L responsibility across engagements including utilisation, revenue forecasting, invoicing, SOW drafting and margin-improvement levers.
Reserve Bank of Australia | Jan – Jul 2026
Delivery Assurance Consultant, via HCL Technologies
Supported a regulator-facing Payment Operations Program with PSB oversight and PFMI compliance obligations, producing practical delivery evidence and remediation controls.
Selected case studies
Practical examples of control, clarity and repeatability.
Selected examples showing how I bring structure, visibility, faster reporting, and better decision support to complex delivery environments.
Reserve Bank of Australia | Payment Operations Delivery Assurance
As an HCL delivery assurance consultant, I made schedule-governance gaps visible so RBA program leadership could see what needed fixing before the next reporting cycle.
Situation
The RBA Payment Operations Program had five planning artefacts with inconsistent hygiene and limited assurance visibility.
Action
Reviewed 1,530 tasks and classified 76 findings across baselines, status dates, constraints, calendars, and task quality.
Result
Created a clearer remediation path for workstream owners and a stronger evidence base for program reporting.
Artefacts
Schedule findings register, five-phase uplift plan, reporting notes, and workstream remediation view.
Impact: stronger delivery evidence, clearer remediation ownership, and more credible executive reporting.
Reserve Bank of Australia | Delivery Reporting Automation
The reporting process was too manual. I turned repeatable work into a checked workflow, while keeping delivery judgement in the loop.
View situation, action, result and artefacts
Situation
Reporting relied on recurring spreadsheet and slide-pack effort, with too much time spent formatting instead of analysing.
Action
Created a one-click SteerCo Pack Generator and a 535-task constraint-triage workbook, with repeatable checks around MS Project reporting outputs.
Result
Reporting became faster to prepare, easier to review, and more consistent from cycle to cycle.
Artefacts
Steering committee pack generator, constraint triage view, RAID navigation packs, and quality checks.
Impact: less preparation drag, more time for analysis, and a reporting rhythm people can reuse.
Reserve Bank of Australia | RAIDD and Decision Workflow Uplift
The governance artefacts existed, but they were not helping decisions enough. I tightened the structure so risks, issues, dependencies, and decisions were easier to act on.
View situation, action, result and artefacts
Situation
Program artefacts were spread across plans, logs, reports, and workstream updates, making escalation paths harder to follow.
Action
Linked schedule issues to RAID themes and shaped the uplift into practical review, remediation, and change-control steps.
Result
Leadership had a cleaner view of what was a planning issue, what was a delivery risk, and what needed a decision.
Artefacts
RAID refresh approach, decision-support notes, governance cadence recommendations, and escalation prompts.
Impact: clearer escalation paths and a better distinction between planning gaps, delivery risks, and decisions needed.
NAB | Automated Patching Transition
Multiple vendor and platform teams needed a common rhythm. I used evidence, cadence and follow-through to transition work with clear ownership and no loss of coverage.
View situation, action, result and artefacts
Situation
NAB required coordinated uplift across vendor squads, platform teams and operational stakeholders.
Action
Coordinated five vendor squads to onboard 53 production microservices into an automated patching framework.
Result
Reduced manual patching effort by approximately 70–80% per service while maintaining transition readiness, risk tracking and operational control.
Artefacts
Governance cadence, handover artefacts, readiness tracking, risk views, and delivery follow-up routines.
Impact: 53 production microservices onboarded with clearer readiness tracking and operational control.
Coles | Operational Workflow Automation
The goal was not automation for its own sake. It was less rework, fewer manual delays, and better visibility over repeatable operational activity.
View situation, action, result and artefacts
Situation
Manual cancellation and SKU workflows were creating avoidable effort across support, fulfilment and visibility processes.
Action
Built workflow improvements across cancellation handling, support activity and SKU/store-level visibility for 3,000+ SKUs across 120 stores weekly.
Result
Reduced one workflow from 15 minutes to 2 minutes per request and saved 500+ support hours annually.
Artefacts
Automation workflow, exception handling, weekly visibility routines, and operational reporting outputs.
Impact: one request workflow reduced from 15 minutes to 2 minutes, saving 500+ support hours annually.
Interested in a conversation? Contact me directly for delivery assurance, transformation, portfolio governance or practical AI-governance roles.
Track 2 of 2
AI governance and solution shaping
AI governance, GenAI, delivery assurance and transformation.
I bring governance into the work itself: clear evidence, accountable decisions, secure use of information, and delivery commitments that can be met.
AI governance platform
AI Sentinel
Built at HCL Technologies as an AI governance and compliance platform for enterprise risk classification, compliance monitoring, control evidence, regulatory mapping and executive reporting.
What it covers
- Discovery, classification and continuous monitoring
- Control evidence and regulatory mapping
- Executive-level governance reporting
AI-assisted bid intelligence
Governed RFP and bid-response support
At HCL Technologies, led governance design for an AI-assisted workflow that triaged RFPs, structured key asks and surfaced approved internal material for bid-team review. It was decision support, not an autonomous proposal author.
What it covers
- Source grounding and traceability
- Human approval for claims and commitments
- Approved-content and data-protection boundaries
LLM request security
Aegis
Built at HCL Technologies as an LLM request-security gateway with policy controls, authentication options, rate limits, request guards, redaction-first audit logging and safe startup validation.
What it covers
- Policy controls and request guards
- Redaction-first audit logging
- Safe validation before startup
Independent practice
Self-hosted agentic AI operations
Independently built and operate a self-hosted OpenClaw environment for persistent agent workflows, including Cost Guardian controls for privacy, security, cost and accessibility. It is a personal practice environment, not an HCL client production service.
What it covers
- Scoped context, controlled tools and approval-aware delivery
- Model routing, scheduler health and failure recovery
- Cost Guardian controls for privacy, security, cost and accessibility
How I work with AI
AI that improves the work without weakening control.
AI can structure work, improve reporting signals and reduce manual effort, while judgement and accountability stay with people.
Decision support
Start with the decision
I begin with the decision or workflow that needs help, then design the automation around clearer reporting, earlier risk signals or less manual effort.
Assurance
Make outputs checkable
Good workflows need visible inputs, repeatable steps, validation, audit trails and clear human ownership.
Operating model
Build for real operations
I prefer monitored, documented workflows over fragile one-off scripts that only one person can maintain.
Important distinction: I use AI to support delivery assurance, governance, reporting and workflow automation. It improves visibility and execution discipline, while people remain accountable for decisions and commitments.
Best fit
Delivery assurance, transformation delivery, program controls, governance uplift, and practical AI governance roles across Melbourne and Australia.